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Responsible Gaming

Pure Casino supports a safe, balanced and informed approach to gambling. Gambling should be entertainment, not a way to make money or manage financial difficulties. Take time to understand the risks, set limits before you play and only gamble with money you can afford to lose.

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Gamble responsibly

Gambling can be enjoyable when it is treated as a leisure activity. It can also become harmful if it starts to affect your finances, relationships, work, study, health or general wellbeing. There is no guaranteed way to win, and past results do not predict future outcomes. Every bet carries a risk of loss.

Table of contents

If you choose to play with Pure Casino, make decisions before gambling rather than while you are excited, frustrated or trying to recover losses. Set a budget and a time limit in advance, and treat both as firm boundaries. Never gamble with money needed for rent, bills, food, debt repayments or other essential expenses.

  • Only gamble if you are aged 18 or over and permitted to do so under applicable Australian law.
  • View gambling as entertainment, not as a source of income.
  • Set a spending limit that fits comfortably within your personal budget.
  • Set a time limit and take regular breaks away from the site.
  • Never chase losses or increase your stakes to try to win back money.
  • Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
  • Keep gambling separate from essential household spending.
  • Avoid borrowing money or using credit to gamble.
  • Do not let other people use your account, and keep your login details secure.
  • Talk openly with someone you trust if gambling begins to concern you.

Responsible gambling also means understanding that outcomes are based on chance. A win does not mean another win is due, and a losing streak does not make a win more likely. Do not rely on systems, patterns or predictions that claim to guarantee a result. Decide how much you can afford to spend before you begin and stop when that amount has been used.

Tools to help you stay in control

Planning your gambling before you begin can make it easier to stay within your limits. Pure Casino may provide account features or settings that can help you manage your play. Depending on what is available, these may include deposit limits, spending limits, session reminders, time-outs or account closure and self-exclusion options. Availability and conditions can vary, so review the information shown in your account and the applicable terms.

Set a budget

Decide the maximum amount you are prepared to lose over a chosen period. Consider your income, regular expenses, savings and existing commitments before selecting an amount. Once your budget has been reached, stop playing. Do not adjust it upwards during a session because you are losing or because you believe a win is close. A gambling budget should only use money available after essential costs have been met.

Set a time limit

Gambling for longer than planned can make it harder to make clear decisions. Use alarms, breaks or available session reminders to keep track of time. Step away from the screen regularly, and make space for sleep, work, family, exercise and other activities. Avoid playing when you are tired or distracted, as this may make it more difficult to follow your original plan.

Take a break or self-exclude

If you feel that gambling is becoming difficult to control, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a formal restriction designed to prevent you from accessing gambling services for a selected period or until further notice, subject to the available process and applicable requirements. During self-exclusion, do not create or use another account and do not ask another person to gamble on your behalf.

A limit or break is not a guarantee that gambling-related harm will stop on its own. If you are worried about your gambling, combine account controls with support from a qualified service, counsellor, financial counsellor or trusted person. Asking for help early can make it easier to regain control.

Recognising when gambling may be harmful

Problem gambling can develop gradually, and a person may not notice the change immediately. The following signs may indicate that gambling is becoming harmful or difficult to control:

  • Spending more time or money gambling than you intended.
  • Chasing losses or returning to gamble after deciding to stop.
  • Feeling restless, irritable or anxious when you cannot gamble.
  • Hiding gambling activity, losses or transactions from family and friends.
  • Borrowing money, selling possessions or using credit to continue playing.
  • Missing work, study, appointments or family responsibilities because of gambling.
  • Using gambling to escape stress, loneliness, sadness or other problems.
  • Arguing with people close to you about gambling or money.
  • Feeling guilt, shame or regret after gambling, but continuing to play.
  • Having difficulty paying bills or meeting everyday expenses.
  • Neglecting sleep, health, relationships or other interests.
  • Thinking about self-harm or feeling that there is no way out because of gambling losses.

You do not need to wait until a serious problem develops before asking for help. Even one or two warning signs can be a good reason to pause, review your gambling and speak with someone you trust. A support service can help you make a plan without judgement. You may also wish to remove payment methods, block access to gambling websites where possible, or ask a trusted person to help you manage finances.

If you are concerned about someone else

Gambling harm can affect partners, family members, friends and colleagues. Choose a calm time to raise your concerns, use specific examples and focus on the person’s wellbeing rather than blame. Encourage professional support and protect shared finances where appropriate. Do not lend money to cover gambling losses or take responsibility for managing another person’s gambling alone. Support is also available for people affected by someone else’s gambling.

Getting help in Australia

Confidential help is available across Australia for people affected by gambling, including family members and friends. You can contact a gambling support service, speak with a qualified counsellor, or seek advice from a financial counsellor. Australian services such as Gambling Help Online provide information, counselling and guidance about gambling harm and available support options. You may also wish to speak with your GP or another trusted health professional.

If gambling has caused financial stress, consider contacting a free financial counselling service before taking out a loan, using credit or making decisions under pressure. A financial counsellor may help you understand your options, organise priorities and create a plan for essential expenses. Do not attempt to recover gambling losses through further gambling, as this can increase financial harm.

If you feel in immediate danger, are thinking about harming yourself or someone else, or cannot keep yourself safe, seek urgent assistance through local emergency services or attend the nearest hospital emergency department. Gambling losses are never a reason to put your life or safety at risk.

Our commitment

Pure Casino aims to provide clear information and promote informed choices. We encourage players to use available account controls, keep their personal details secure and contact support when they need help with responsible gambling options. We may take steps to protect customers where gambling activity or account information raises concerns, subject to applicable requirements and our policies.

For questions about limits, time-outs, self-exclusion or other responsible gambling settings, use the available customer support or account channels on the website. Please review the relevant terms and instructions carefully, as restrictions may take effect according to the stated process. Responsible gambling is a shared responsibility, and asking for help is a positive first step.