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Privacy Policy
This Privacy Policy explains how Pure Casino may collect, use, store and disclose personal information when you visit the website, create an account, use gaming services or contact support. It also explains the privacy choices and rights that may be available to you. We aim to handle information responsibly, transparently and only for appropriate business, service, security and legal purposes.
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Information we may collect
When you use Pure Casino, we may collect information that identifies you, relates to you or can reasonably be linked with your account or activity. The information collected depends on how you interact with the website and services. You may provide some information directly, while other information may be generated automatically when you browse or use the site.
Table of contents
Account and contact information
This may include your name, date of birth, contact details, username, account credentials, preferences and other information needed to create and manage an account. We may also keep records of messages, enquiries, complaints and other communications with customer support. Accurate information helps us provide services, protect accounts and send important notices.
Identity and verification information
To help confirm your identity, age, eligibility and account ownership, we may request verification information or documents. This may include identity documents, information used to confirm your address and details relevant to security, responsible gaming or fraud prevention checks. Verification information is handled for the purposes for which it is collected and may be reviewed through appropriate verification processes or service providers.
Payment and transaction information
We may collect records relating to deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may process payment details on our behalf. Depending on the payment method, we may receive transaction references and confirmation details rather than full payment credentials. These records help us provide account services, investigate issues and meet financial, security and legal requirements.
Device, usage and cookie information
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links used and access times. We may also collect information about how you use the site through cookies and similar technologies. This data can help maintain security, remember preferences, understand website performance and improve the user experience.
How we use personal information
Pure Casino may use personal information for purposes connected with providing, securing and improving its services. We seek to use information fairly and reasonably, and to limit its use to relevant purposes. Common purposes include:
- Creating, administering and maintaining your account.
- Processing gaming activity, deposits, withdrawals and other transactions.
- Confirming identity, age, account ownership and eligibility.
- Carrying out security, anti-fraud, anti-money laundering and risk management checks.
- Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
- Providing customer support, responding to questions and resolving complaints.
- Communicating service messages, account notices, security alerts and changes to terms or policies.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Monitoring, testing and improving website functionality, performance, security and accessibility.
- Understanding general usage patterns and improving content, products and customer experiences.
- Meeting applicable legal, regulatory, tax, accounting, responsible gaming and record-keeping obligations.
- Establishing, exercising or defending legal rights and handling disputes.
We may combine information collected from your account, transactions, device and communications where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information, which does not reasonably identify an individual, for reporting, analysis, security and service improvement.
Marketing choices
If you have agreed to receive promotional or marketing messages, you can change your preferences or withdraw that consent at any time. Marketing messages may include an unsubscribe or preference option where appropriate. Withdrawing marketing consent does not affect essential service communications, such as security messages, transaction notices, account information or updates that we need to provide.
Sharing, security and retention
When information may be shared
We may share relevant information with organisations that help operate, secure or support the website and services. These may include payment providers, identity and verification providers, technology and hosting providers, customer support platforms, fraud prevention services, professional advisers and other service providers. Such parties should receive information only where it is relevant to their role and may be required to protect it and use it consistently with applicable privacy requirements.
Information may also be disclosed where necessary to meet a legal or official request, protect the rights and safety of players or others, investigate suspected fraud or unlawful activity, enforce applicable terms, or support a business transfer, restructuring or similar transaction. The providers used may change over time, so this policy does not list every possible recipient.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and restricted access to information. No online service can guarantee absolute security. Players should use a strong, unique password, keep login details confidential and contact support promptly if they believe an account may have been accessed without permission.
International handling
Some service providers supporting an online casino may operate in Australia or other countries. Personal information may therefore be accessed, processed or stored outside the place where it was collected. Where this occurs, reasonable steps should be taken to protect the information and handle it in a manner consistent with applicable privacy requirements.
Retention of information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.
Cookies and your privacy rights
Cookies
Cookies are small files or similar technologies stored on your device when you visit a website. Pure Casino may use essential cookies to support account access, security, session management and core website functions. Other cookies may help remember preferences, measure website performance, understand general usage and support relevant communications. Cookie information is generally linked to a browser or device, but it may be associated with account information where necessary for the relevant purpose.
You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some parts of the website may not work correctly or may not be available. Browser settings differ, so refer to your browser provider for instructions. Changing cookie settings does not necessarily delete information already collected or change account records held for legal, security or service purposes.
Your data rights
Depending on your circumstances and applicable privacy requirements, you may have the right to ask about the personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed or may lawfully be deleted, and withdraw consent to marketing communications. You may also ask questions about how your information is used or request an explanation of a privacy decision where applicable.
To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@pure-casino.click. Please provide enough information for us to understand your request and confirm that it relates to you or your account. We may need to verify your identity before providing information or making changes. This helps protect players from unauthorised requests and keeps account information secure.
We will consider and respond to privacy requests within a reasonable period. Some requests may be limited where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If deletion is not possible, we will explain this in general terms where appropriate. Closing an account does not automatically remove every record connected with it, particularly where retention is required by law.
Updates and questions
This Privacy Policy may be updated from time to time to reflect changes to services, technology, privacy practices or applicable requirements. The latest version will be made available on the website, and material changes may be communicated through suitable account or service channels. We encourage players to review this page periodically. If you have a question about this policy or the handling of your personal information, contact support@pure-casino.click.
